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FAQs

Is this service really free? 

YES. You will not be charged a fee for preparing or filing your return, and you will not be offered any refund anticipation loans in exchange for this service. We will not ask you for payment or a donation. You will not be asked to purchase anything. 

Do I need an appointment?

YES. Free drop off / pick up tax preparation services provided by United Way of Williamson County Volunteer Income Tax Assistance (VITA) will be available from February 10 - April 15, 2021 at 1205 Round Rock Ave., Ste. 106, Round Rock, TX 78681

This site operates by appointment only. To schedule an appointment, click here.

The site will be open Wednesdays, Thursdays, Fridays from 12 p.m. - 4 p.m. and Saturdays from 10 a.m. - 3 p.m. All necessary safety measures will be in place for everyone's protection. Click here for a checklist of materials you will need to bring with you in order to complete your return at our VITA location. 

Are there other tax filing options?

YES. Here are some other options for free tax preparation services.

Round Rock Public Library

Tax preparation services will NOT be provided at the Round Rock Library this year. However, 2020 Tax Year forms will soon be available. Check their website to find out if these materials have arrived.  

You can obtain additional forms and instructions through:

  • Forms and publications – to view and download.
  • Order forms – to order tax products to be delivered by mail.
  • 1 (800) 829-3676 – to order tax products to be delivered by mail.

Georgetown Public Library

The library is awaiting tax forms and booklets for the 2020 tax year filing season. Please keep checking their website to find out if these materials have arrived.

The library can print tax forms if you are unable to do so. Please call us 512-930-3551 at least 24 hours in advance of visiting the library and let them know the form that you need printed. The forms will be available for curbside pickup the next day. Entire instructional booklets are not available for printing. Normal curbside hours are Monday-Friday 10 a.m.-12 p.m. and 2 p.m.-6 p.m.; Saturday 10 a.m.-12 p.m. and 2 p.m.-5 p.m.

Foundation Communities

Foundation Communities will offer tax preparation services in a curbside model out of their Airport Blvd. location increasing the total number of appointments available on Saturdays. Get started by reading their program flyer.

Internal Revenue Service

The Internal Revenue Service is offering this free do-it-yourself tax filing service at MyFreeTaxes. Support will be available 10 a.m. - 10 p.m. (ET), 7 days per week, 866-698-9435, chat via MyFreeTaxes.com.

Call 211 or visit 211Texas.org

findhelp.org (formerly AuntBertha.com)

AARP

What do I need to bring? 

Click here for a checklist of materials you will need to bring with you in order to complete your return. 

Who will complete my return? 

All sites are staffed by IRS-certified volunteers and a site manager. Volunteers are required to complete 16 hours of training and become certified by the IRS prior to completing any returns. All returns undergo a quality review check for accuracy prior to being filed. Many of our volunteers prepare taxes professionally or have been with the VITA program for many years.

Will my personal information be confidential?

YES. Your written information will be returned to you and any electronic information is held on encrypted, password protected computers for the duration of the program, then deleted. All required documents will be forwarded only to the IRS.

How long will it take to receive my refund? 

If you file electronically and choose to have your refund deposited directly into your checking or savings account, you can expect your refund to take 5 to 14 days. Check the status of your refund online at Where's My Refund? 

Can I receive my refund by direct deposit?

YES. If you are eligible for a refund, you can arrange to have your refund deposited directly into your account. Bring a check with the printed routing and account numbers and name of your financial institution. Your tax preparer will need that information at the time your return is filed. 

Can I receive my refund by US mail instead of direct deposit? 

YES. If you are eligible for a refund, your volunteer will ask you for your current mailing address so that you can receive your check through the US Postal Service. 

Can VITA and/or Tax-Aide sites help me set up a payment plan?

YES. If you owe additional taxes and are unable to pay that amount with your return, your preparer can provide direction with payment options including how to request an installment agreement with the IRS.