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FAQs

Is this service really free? 

YES. You will not be charged a fee for preparing or filing your return, and you will not be offered any refund anticipation loans in exchange for this service. We will not ask you for payment or a donation. You will not be asked to purchase anything. 

Do I need an appointment?

At most sites, NO. You don't need to make an appointment. You will be helped on a first come, first-serve basis. We suggest you arrive as close to the site’s opening time as possible for the best chance of getting served quickly. Those who arrive later may have to wait for an available tax preparer or may not be able to see a volunteer on that day.

NOTE: The Round Rock Public Library location will be operating by appointment only in 2019. You will also have the opportunity to drop off your documentation and return the following week to review and complete the process. To schedule an appointment call 2-1-1 or visit www.foundcom.org. 

What do I need to bring? 

Click here for a checklist of materials you will need to bring with you in order to complete your return. 

Who will complete my return? 

All sites are staffed by IRS-certified volunteers and a site manager. Volunteers are required to complete 16 hours of training and become certified by the IRS prior to completing any returns. All returns undergo a quality review check for accuracy prior to being filed. Many of our volunteers prepare taxes professionally or have been with the VITA program for many years.

Will my personal information be confidential?

YES. Your written information will be returned to you and any electronic information is held on encrypted, password protected computers for the duration of the program, then deleted. All required documents will be forwarded only to the IRS.

How long will it take to receive my refund? 

If you file electronically and choose to have your refund deposited directly into your checking or savings account, you can expect your refund to take 5 to 14 days. If you decide to have a check mailed to you, it will take a bit longer. If you have not received it within 30 days, please call 512-255-6799 or IRS at 1-800-829-1040. 

Check the status of your refund online at Where's My Refund?

Can I receive my refund by direct deposit?

YES. If you are eligible for a refund, you can arrange to have your refund deposited directly into your account. Bring a check with the printed routing and account numbers and name of your financial institution. Your tax preparer will need that information at the time your return is filed. 

Can I receive my refund by US mail instead of direct deposit? 

YES. If you are eligible for a refund, your volunteer will ask you for your current mailing address so that you can receive your check through the US Postal Service. 

Can VITA and/or Tax-Aide sites help me set up a payment plan?

YES. If you owe additional taxes and are unable to pay that amount with your return, your preparer can provide direction with payment options including how to request an installment agreement with the IRS.