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Volunteer FAQs

WHAT IMPACT DO VOLUNTEERS ACHIEVE THROUGH THEIR WORK AT A VITA SITE?

Every year, free tax preparation sites help low-to-moderate income taxpayers avoid the fees and high-interest loans associated with some commercial tax preparers. Tax sites provide an opportunity for taxpayers to access government benefits and obtain information to help them become more financially stable. Since 2010, VITA volunteers filed 6,567 returns resulting in more than $10.5 million in refunds.

HOW DO I VOLUNTEER?

It's easy. Click here to volunteer as a tax preparer, support staff or translator. Once you submit the volunteer form, you will receive an email from us with additional information, instructions and training dates. 

WHAT WILL I DO AS A VOLUNTEER?

We have 3 volunteer opportunities available. We need people to help as Tax Preparers, greeters, and translators. Bilingual tax preparers are especially needed. Visit the Volunteer Positions page for a complete description of each volunteer position.

WHAT IS THE TIME COMMITMENT?

In addition to the time it takes to complete the required IRS training and certification requirements, we ask that you commit to volunteering at least 4 hours a week at your selected site for the duration of the tax season.  Training begins in late December/Early January.  Sites will be open to the public from January 24 through April 17, 2018.

I HAVE NO EXPERIENCE IN ACCOUNTING OR FINANCE. CAN I STILL VOLUNTEER?

Absolutely! We provide training for all volunteers. Our VITA site managers will guide you throughout the training and volunteer process. 

WHAT KIND OF TRAINING WILL I NEED AND HOW LONG WILL IT TAKE?

Training time depends on the volunteer position that you choose:

  • New Tax Preparers are required to complete 16 hours of training at the basic level of IRS certification and pass the IRS Certification exam. 
  • Returning Tax Preparers need to complete 8 hours of training and pass the IRS Certification exam.  
  • Site Support Volunteers must pass the IRS Intake/Interview Screening and Standards of Conduct certification exams on their own time, and attend a brief orientation provided by your site coordinator.
  • Translators must pass the IRS Intake/Interview Screening and Standards of Conduct certification exams on their own time, and attend a brief orientation provided by your site coordinator.

Once you sign up to volunteer, you will receive an email with information, instructions and a list of training dates or options. 

HOW DO I SIGN UP FOR TRAINING?

Once you sign up to volunteer, you will receive an email with information, instructions and a list of training dates or options. 

WHERE CAN I VOLUNTEER? 

Sites are located in Cedar Park, Georgetown, Hutto, Leander, Round Rock and Taylor. Click here for a complete list of tax sites. When you sign up to volunteer, you will have the opportunity to choose the location that best suits your schedule. 

WHEN CAN I START VOLUNTEERING? 

All volunteers are asked to complete training and be certified by January 24, 2018.